Four options, in order.
- #support-and-questions when it is specifically yours: a role that will not apply, an alert you think misfired, an untracked shop, anything billing. Own thread, does not get buried
- DM Silph Co. Engineer or Pokénnoisseur for anything you would rather not post publicly
- Fallback to #general-all or #general-francais for community-driven answers
- If you ever receive a DM from our bot, you can reply to it and one of the mods will get in touch directly shortly
Two things that come up constantly
- Alert fired, product already gone. Normal on hot product, and sometimes it was flicker stock. Not your fault, keep trying
- Not getting pings you expected. Almost always roles. Check #free-member-roles, then check the channel is not muted on your end
Something genuinely looks wrong? Shoot us a DM with a screenshot and we'll help you troubleshoot.